Onboarding Specialist

Nsight Health • Full-time • Remote (United States) • $20 - $25 / hour • 3w ago

Remote, US

Requisition ID: 1034

Salary Range:

$20.00 To $25.00 Hourly

Nsight Health, Inc. is a dynamic and innovative company at the forefront of the Remote Patient Monitoring and Chronic Care Management vertical within Value-based Healthcare. We are dedicated to effective and efficient business project/process management to meet our objectives. In this role, you will be responsible for conducting onboarding calls with patients to ensure they understand how to set up and use their medical devices, such as blood pressure and heart rate monitors.

Primary Function:

The primary function of this role includes conducting onboarding calls with patients to ensure they understand how to set up and use their medical devices, such as blood pressure and heart rate monitors.

Essential Functions and Responsibilities:

Conduct onboarding calls with patients to guide them through the setup and usage of medical devices
Educate patients on the importance of monitoring their vital readings and how to interpret the results
Provide clear instructions and troubleshooting assistance to patients experiencing difficulties with device setup or usage
Document all interactions and patient responses accurately in the EHR
Conduct adherence calls with patients to ensure they are consistently monitoring their vital readings
Identify barriers to adherence and work collaboratively with patients to develop strategies for overcoming them
Collaborate with healthcare providers to communicate patient progress, concerns, and any necessary follow-up actions
Stay updated on new developments in medical devices and best practices for patient education and support
Help foster a collaborative and positive work environment
Maintain the Nsight culture of positivity
Other projects/duties as assigned

Qualifications:

Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must
Your own computer with a reliable, fast internet connection. Speed test is required during the interview