Title: Senior Product Data Analyst
Location: Remote
Type: Full Time
Workplace: remote
Category: Communications & Content Strategy Portfolio
Job Description:
Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.
About Us:
Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.
Location
This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.?Bixal does not provide visa sponsorship.?
About the SPRUCE IDIQ:
The SPRUCE IDIQ is a $2.4 billion contract vehicle awarded by the Department of Veterans Affairs to acquire digital products and services that facilitate better user experiences. It encompasses five technical functional areas: software development and operations, technical advising and architecture planning, service design and user research studies, data science and analytics, and product support operations.
What will you do?
We are seeking a Senior Product Data Analyst to lead a critical initiative under the Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ contract with the Department of Veterans Affairs (VA). This role will focus on the Lifestage Benefits Crew, which focuses on providing tailored benefits and support to veterans based on their specific life stages, such as young veterans, mid-career veterans, and aging veterans, ensuring they receive the most relevant assistance throughout their lives. The Senior Content Designer will fulfill the content needs of product teams working on digital tools and applications in the OCTO Benefits Portfolio.
This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal's mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.
Responsibilities
Measure product success: Define and evaluate the effectiveness of product features in meeting user needs and government objectives, using data-driven approaches.
Analyze quantitative and qualitative data: In collaboration with delivery teams, collect and analyze feedback from user research, analytics, CSAT, monitoring dashboards, claims submission process, and claim adjudication.
Ensure data quality: Establish and maintain data integrity by developing processes to ensure that data used for analysis is accurate, reliable, and up to date.
Create dashboards: Develop and maintain dashboards that allow team members and stakeholders to easily track the performance of products in real-time.
Identify areas for innovation: Proactively identify areas for innovation or process optimization within the product or the development workflow.
Promote data-driven decision-making: Advocate for a data-driven culture within the product and development teams, ensuring decisions are backed by solid analysis and evidence.
Lead product analysis initiatives: Take a lead role in important product analysis initiatives, ensuring alignment with product strategy and stakeholder objectives.
Manage a complex stakeholder environment, with the ability to manage competing interests and find common ground.
Perform other relevant duties as required.
Minimum Qualifications
Bachelor's degree in a related field plus at least four years of relevant experience developing and implementing content strategies for large websites and digital products.
Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content design fits in and elevates UX and product design deliverables and solutions.
A portfolio of work that demonstrates a strong understanding of content design deliverables (e.g., content strategies, content models, UX writing).
Experience working with Agile development teams.
Demonstrated experience working within cross-functional digital teams
Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams.
Excellent verbal and written communication skills.
Experience in writing, revising, sourcing, and aggregating content.
Experience using voice of the customer data and analytics to support content strategy.
An understanding of plain language guidelines and accessibility standards (Section 508, WCAG).
Experience working with content management systems and/or digital experience. platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions.
Ability to obtain and maintain a Public Trust clearance
Perks & Benefits:
Flex hours
401K with matching incentive
Parental Leave
Medical/dental/vision benefits
Flex Spending Account
Company provided short-term disability and life insurance
Commuter benefits
Generous PTO
11 Paid holidays
Professional development opportunities
Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.
Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
