Overview
Position: Client Support Specialist, Bilingual Spanish
Location: Remote (must be able to work on Pacific Time)
Position Summary:
The Client Support Specialist (Bilingual, Spanish) is a quick learner who is reliable, can multitask, with strong phone, text, and e-mail communication skills. The primary function of this role is to support the different omni channel communication platforms that necessitate a response to both internal (Consumer Direct/Retail) and external clients.
Compensation: $17/hr
Responsibilities
- Spanish Ring Group
- Rapid Apps
- WOM/Ret Customer
- Twilio/Flex
- Email Only prospects
- Marketing Inbound
- E-consent Helpline
- Rapid App Helpline
- Triggers
- Payoffs
- Sold Triggers
- Redo Folder
- Dialer Status Report
- Just Listed
Qualifications
- Exceptional interpersonal communication and customer service skills
- Fluent in Spanish
- Ability to communicate effectively via email, orally and in written form with co-workers, clients, and employees
- Multi-line telephone experience
- Multi-tasking ability
- Works well in a fast-paced environment
- Excellent attention to detail
- Intermediate computer skills (Mac and/or PC)
- Proficient using Microsoft Word, Excel and PowerPoint
- Ability to follow instructions and procedures
Desired Education/Experience:
- High school diploma or general education degree (GED);
- One to two years' experience in a call center or administrative support role is preferred
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
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