TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Remote Work * Hiring Immediately
JOB RESPONSIBILITIES:
- Provide excellent customer service for members, attorneys, and associates through quality inbound and outbound phone calls
- Achieve and maintain a maximum 6 ½ minute average call handle time
- Handle a minimum of 7 inbound calls an hour, outbound calls as necessary
- Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)
- Obtain specific information about membership and input into TVC personal portal
- Precisely note member files that accurately reflects the interaction
- Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
- Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions)
- Perform all other duties as assigned and required
- Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
- Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings.)
- Report directly to Supervisor prior to scheduled shift for unplanned leave or emergencies.
- Maintain good attendance by being present and available during assigned shifts
- Submit planned leave requests 6 or more business days prior to the time being requested
- Stay aware of TVC Pro-Driver policies, plans, services, and procedures.
QUALIFICATIONS
- Education Requirements
- High School Diploma (or GED) required (or relevant work experience)
- Professional Experience
- 2+ years customer service experience
- Keying / Typing speed of at least 35 WPM
- Working knowledge of MSOffice, data entry applications and conducting internet searches
- Skill Sets
- Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills
- Ability to work independently and with a team in a fast-paced environment
- Fluent in virtual communications. (Emails, Instant Messaging and Calls)
- Familiarity with legal terms is a plus
- Physical Requirements
- Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
WORK SCHEDULE
- Schedule
- 40 hours per week; any overtime must be approved by Supervisor/Manager
- 8am-5pm, Monday-Friday.
- Location
- This is a remote / work-from-home position.
