About Us
Smule Inc. is a leading US-based company specializing in developing innovative mobile software solutions. Our mission? To bring the world together through music. Music isn’t just for listening—it’s about creating, sharing, discovering, participating, and connecting. Music connects us all. At Smule, we’re not just transforming how people sing together—we’re reimagining how they connect. Join us to build cutting-edge technology that fuels a global community of creators.
About the Role
We are looking for a Customer Support Representative who is passionate about helping users and ensuring they have the best experience possible on Smule. You’ll be the front-line rockstar (or popstar, or hip-hop legend—your choice) providing top-notch support to our community. Whether it’s troubleshooting technical issues, answering questions about features, or helping users hit the high notes of their Smule journey, you’ll play a key role in keeping our platform harmonious.
Responsibilities
- Support Smule users via email, chat, and other channels, ensuring a positive experience for our global community.
- Troubleshoot and resolve issues related to account access, app functionality, and subscription inquiries.
- Collaborate with cross-functional teams including Product, Engineering, and Community to advocate for user needs and provide feedback.
- Stay up-to-date with Smule’s latest features to provide accurate and relevant support.
- Document user interactions to help build a knowledge base that benefits both our team and our users.
- Identify trends and escalate issues to improve the overall Smule experience.
Requirements
- 1+ year of customer support experience, preferably in a tech, SaaS, or mobile app environment.
- Excellent communication skills, both written and verbal—you know how to hit the right note with users.
- A passion for music and technology—you understand the power of music to connect people.
- Strong problem-solving abilities and attention to detail—you can orchestrate solutions efficiently.
- Ability to work independently and collaboratively in a fast-paced, remote-friendly environment.
- Familiarity with troubleshooting mobile apps on iOS and Android is a plus.
Why You’ll Love Working at Smule
- Be part of a company that turns music into a global experience.
- A fun, creative, and collaborative culture that encourages innovation.
- Opportunities for career growth and learning in a high-energy environment.
- Remote-friendly workplace with flexible schedules.
- Comprehensive benefits package, including medical, dental, vision, and 401(k).
- Stock options plan, so you can own a piece of the future you help create.
- Work-from-home stipends and travel coverage for in-person team gatherings.
If you’re ready to help millions of people around the world sing, collaborate, and create, apply today and become part of the Smule family!
Smule is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences and evaluate all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. If you need assistance or accommodation during the application process, please contact us.
Smule is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences, and we evaluate all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. If you need assistance or an accommodation during the application process, please contact us
