ResultsCX Sales: Closing Deals, Opening Career Opportunities!
Position Overview“Many people think of the connected vehicle services we provide as a luxury rather than a necessity. Minor conveniences, such as an app to start your vehicle or lock the car door, track where you parked, and remind you that you should get an oil change soon. Lifestyle conveniences are not all we offer our members, and while life-saving measures aren't always the first thing you think of when you hear our brand - they are the services that truly change lives. We recently had a customer call in simply to say thank you, as her family found themselves in a terrible situation after a car accident – they were trapped in the vehicle and unable to reach their phone to call for assistance. Luckily, one of our subscription services was able to help them in this emergency upon impact. 911 was immediately notified of the vehicle collision, and first responders were sent to the scene. Our systems automatically kicked in and helped them in a time they were most in need!”
We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!
Duties and Responsibilities
- Education: High school diploma or GED required
- Typing Skills: Ability to type 25 words per minute
- Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
- Availability: Open availability between 8am-11pm EST 7 days a week
- Pay Expectation: Our Sales pay rates start at $14/hr in training, with bonus incentives once you’ve graduated training!
*Pay rates vary by program fit during selection consideration.
QualificationsTo work virtual in your home, you will need:
- A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
- High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
- Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
- 2 dedicated computer monitors minimum 13 inches or larger
- A VoIP USB Headset with microphone and a Web Cam for Training
- Dedicated workspace in your home that is free of background noise and distractions
- Additional equipment specifications will be tested during the interview process
Physical RequirementsResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Company OverviewOur Sales Representatives use active listening skills to determine the needs of ResultsCX Customers and offer them products, plans, and upgrades for optimum customer satisfaction. Our calls include, but are not limited to, account consolidation, promotion of new services, retention efforts, and more. Our agents earn both a consistent base wage coupled with performance-based sales incentives, so they can focus on the mission: retain and serve our customers. Ideal candidates will be skilled in selling new products, overcoming objections, and utilizing retention techniques. At ResultsCX we believe that if we take care of our customers, everything else will take care of itself!
