Remote
Salary Range:
$22.00 To $25.00 Hourly
About Us:
Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.
Position:
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Responsibilities:
- Answer high volume support calls and requests daily
- Make outbound calls to customers to provide support on their requests
- Deploy and install new equipment and reprogram existing equipment as needed for customers
- Review files in CRM to ensure proper set up and installation
- Create POS/VAR Sheets
- Offer general support to merchants and sales agents
- Provide exceptional customer service and support
- Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
- Other duties as assigned
Skills:
Required Skills:
- Excellent verbal and written communication skills.
- Excellent customer service skills with the ability to handle multiple personalities and escalated issues
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills.
- Willingness to work a varying schedule which does include after hours support
- Willingness to work in a hybrid office setting
- Bilingual is preferred, but not required
- Proficient with Microsoft Office Suite
Required Education/Experience:
- Minimum of 2 years of experience in the merchant services industry is required
- Minimum of 2 years of experience in a technical/customer support role is required
Compensation:
The pay range for this position is $22.00 to $25.00 per hour, depending on experience
