Remote
Are you ready to take the first step into a fulfilling career? Join Foundever as a Seasonal, Part Time Customer Advocate to be the first point of contact for Intuit TurboTax users to deliver professional and high-quality customer service. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime.
Are You a Good Fit?
If you’re passionate about helping others, personal growth, and advancement opportunities, this could be for you. Whatever your long-term goals are, this position will equip you with marketable skills. Through this role, you’ll gain experience in:
- Effective communication and collaboration
- How to effectively work within a team and individually
- Tactics to think critically and solve unique problems
- Ability to analyze problems and take a solution-oriented approach to challenges and obstacles
- ... and so much more!
Benefits:
- Build a custom schedule that works for you! Hours can be molded around your school and personal life.
- $18/hour + advancement opportunities and career pathing
- 100% paid, professional training
- Flexible work hours with options between approximately 8 AM – 12 AM ET
- Learn new skills and robust knowledge to advance through your career journey
- Develop and sharpen your leadership capabilities and workplace confidence
Qualifications:
- Be an active/enrolled student at Marshall University
- Must be 18 years old at the time of starting with Foundever
- Willing to complete and pass a background check
- Have a passion for helping people
- Strong written/verbal communication skills
- Ability to research, analyze, and determine appropriate actions in various situations
- Solve complex problems while exercising good judgment
- Approach life with a can-do attitude
- Enjoy working independently and with a team
- Comfortable being on camera with your customers to humanize interactions.
Work from Home & Equipment Requirements:
- Work activity must be performed in a quiet and distraction-free location
- Your home workspace must be behind a closed door to ensure a secure environment for customer information
- Associates must have access to high-speed internet service through a hard-wired connection via ethernet cable
- Foundever provides the necessary equipment for this role! Please note you may need to provide your own Ethernet cable if your wall connection is over 6’ from your workstation
** Please note that we are working on securing a physical location on or close to campus! When this is ready, all work will transition to this space to increase collaboration, teamwork, and development.
Responsibilities:
- Create high-quality customer interactions as a Foundever employee in support of Intuit’s TurboTax product/customers
- Handle inbound service calls – no cold calling!
- Drive customer satisfaction by providing a world-class experience
- Navigate through multiple systems and tools designed for your success
- Participate in ongoing training and skill development
