Job Description
Overview
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Day Time Hours (no holidays/weekends)
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities
The Member Feedback Coordinator - Specialty Programs is responsible for overseeing member complaints for the Complete Health Assessment (CHA) team. The Member Feedback Coordinator - Specialty Programs, will be responsible for ensuring that all member complaints are addressed, tracked, and reported as required by the health plan contracts.
Essential Duties and Responsibilities
- Receive and document member complaints that are obtained live, through email, or from recorded voice mail
- Intake and document live member complaints throughout the workday
- Monitor email and voice mail to follow up with members who have a complaint or concern
- Track all member complaints in required tracking tool
- Generate ad hoc and scheduled complaint reports
- Escalate complaints according to organization Compliance requirements
- Maintain strict confidentiality when managing complaints
- Identify complaint trends and offer suggestions to prevent future member complaints related to identified trends.
In this role you may work with. . .
- Compliance Department
- CHA Clinical Team
- CHA Operations Team
- CHA Call Center
- Members
- PCP Offices
- Health plans
Qualifications
Required Knowledge, Skills, and Experience
- High School Degree
- 2-3 years of Customer Service Experience
- Excellent verbal and written communication skills
- Proficiency in personal computer use, including e-mail, clinical, word processing, spreadsheet and presentation software
- Ability to coordinate complex activities across functional lines of operations, under tight timelines
- Must be able to relate professionally and positively to physicians, providers and staff with excellent communication,
Preferred Knowledge, Skills and Experience
- Healthcare Experience
- Outbound Dialer Experience
Posted Min Pay Rate USD $18.61/Hr.
Posted Max Pay Rate USD $24.14/Hr.
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
