Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com
The Role
As part of the Scheduling Team at Enservio, you are involved in a key part of the process that helps people get their lives back together after a disaster (i.e. fire, flood, tornado, etc.) hits their home.
What You’ll Do
Lead the team to make initial contact with the insured, vendors, and other involved parties to gather claim information and coordinate onsite inspection.
Schedule the appropriate SOS resource(s) based on geography, expenses, expertise and availability.
Ensure that the scheduling system is up-to-date with current SOS schedules and availability.
Partner with internal departments to ensure incoming claims are staffed in a timely fashion with the appropriate resources.
Ensure that Service-on-Site Specialists are appropriately prepared with the necessary claim background information needed to begin the inventory capture.
Daily communications on trends and improvements within the process
What You'll Bring
Strong problem solving and analytical skills required.
Excellent communication, teamwork, perseverance, and strong attention to detail are critical.
Ability to determine appropriate staffing solution while maintaining a balance of cost-effectiveness and timely response time.
Comfortable working in an urgent work environment.
Comfortable interacting with those who have just experienced traumatic upheaval in their lives.
Customer Service experience and customer orientation required.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
