About Us

Central Research, Inc. (CRI) is a trusted government contractor and small business mentor, specializing in IT services, contact center operations, financial recovery solutions, and program support for federal agencies and commercial organizations.

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Founded in 2002 by Scott Dillard and his father, Johnny Dillard, PhD—a retired Marine Corps Officer, Vietnam Veteran, and Army National Guard Lieutenant Colonel—CRI has evolved from a Service-Disabled, Veteran-Owned Small Business into a multimillion-dollar enterprise. TeamCRI

What We Offer

At CRI, we provide a comprehensive range of services tailored to meet the unique needs of our clients:

• IT Services: Including IT infrastructure, help desk support, security assessment and management, software development, and information security documentation.
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• Financial Services: Specializing in ethical debt collection programs founded on proven methodologies that are both effective and compliant.
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• Contact & Call Center Support: Offering scalable operations with facilities, telephony, systems, and experienced personnel to meet tight timelines and specific client needs.
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• Program Support: Providing expertise in areas such as FOIA/Privacy Act support, acquisition support, and records management.
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Why Choose CRI?

Our commitment to excellence is demonstrated through:

• Quality Standards: As a government contractor since 2002, we have a proven track record of meeting the high standards expected when supporting the public sector.
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• Strategic Partnerships: Our key relationships enable us to provide a variety of services and solutions that help our customers achieve their mission and enhance their customer experience.
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• Certifications: We hold certifications in several key areas, including ISO 9001:2015 Quality Management Systems (QMS) and ISO 27001:2013 Information Security Management Systems (ISMS).
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Join Our Team

We offer exciting opportunities that will challenge your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth.

TeamCRI

By joining CRI, you'll be part of a team dedicated to delivering quality solutions with industry-leading results. TeamCRI