Title: Benefits Administrative Support Analyst - Disbursement
Location: Boston United States
Job Description:
About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury")
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.
We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.
https://www.surveymonkey.com/r/FM68GFV
PURPOSE
The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities.
The Retirement Benefit Administrative Support Analyst provides initial intake and processing of various retirement benefit transactions in support of MSRB units, including the Survivor Benefit Unit and Refund Unit, and assists with department projects as needed.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Accurately execute data entry of survivor benefit requests, refund requests and other related transactions, obtain additional documents/information as necessary, and conduct required follow-up to ensure timely completion
Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations
Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person
Follow up on recovering outstanding fund balances
Manage work flow through OnBase electronic content management system
Ensure data is accurate and complete, coordinating with internal departments and contacting various agencies, organizations and constituent groups as necessary
Maintain working knowledge of each department within MSRB
Develop ability to understand and explain to members the procedures of each department related to applicable transactions;
Provide support and assistance to the various departments within the MSRB;
Maintain accurate records in the Board's custom software program (MARIS).
Perform daily scanning and accurate indexing of all incoming and outgoing documentation
Adhere to Treasury and MSRB employment policies
Other duties as assigned by Manager and/or Director
SUPERVISORY RESPONSIBILITIES
N/A
KNOWLEDGE & SKILLS
Working knowledge of M.G.L. c. 32.4
Retirement Board Computer System
PHYSICAL REQUIREMENTS
Ability to lift up to 10lbs
Ability to sit for extended periods of time
HYBRID WORK ENVIRONMENT
All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury's culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment.
The hybrid work environment will consist of at least two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.
