Work from home
Customer Service - General
Full Time
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.This is a fully virtual work from home position for candidates who reside within a 50-miles radius to our Indianapolis office located at 8910 Purdue Rd, Suite 220, Indianapolis, IN. Candidates who reside outside of this area will not be considered. Successful candidates must be able to report physically to our location in Indianapolis for new hire paperwork on day one and must be able to meet our work at home requirements (see below).
How You'll Shine:
- Our Travel Guides will initiate outbound calls and/or receive inbound calls and chat/email and SMS communication to or from RCI members representing multiple memberships.
- We assist members in booking all aspects of travel (i.e. hotel, car, etc.) while selling vacation products and services.
- This is an hourly position, $16.50 an hour, plus the ability to earn performance-based incentives.
- Additional earning opportunities include monthly contests, shift differentials, and recognition programs.
Top Reasons to Work at RCI
- Our contact center was recognized by the Indianapolis Star in their “Top Workplaces in Central Indiana” for the 14th straight year!
- Medical/dental and vision care plans within 30 days of employment.
- Travel discounts to stay at our beautiful hotels and resorts worldwide.
- Emphasis of importance on having a work/life balance with generous paid time off including most holidays.
What You'll Bring:
- High School Diploma or GED required.
- Strong interpersonal and customer service skills.
- Previous call center and sales experience is preferred but not required.
- Must have strong communication and problem-solving skills.
- Intermediate computer skills including internet navigation ability is a must.
- 6 weeks comprehensive training program
- Monday - Friday, 10:00 am - 6:00 pm EST during weeks 1 – 4
- Monday – Friday, 10:00 am – 6:30 pm EST during weeks 5 & 6
- After training your schedule with transition to 12:30 pm - 9:00 pm EST throughout the week and a Saturday work schedule of 11:30 am – 8:00 pm EST Sunday off and one day off during the week. Please note: Every other week you will enjoy a 3-day weekend!
What is required for me to work from home?
- Quiet workplace free of noise and distractions
- Dedicated high speed internet connection (DSL, Fiber, or Cable only – no satellite or cellular 5g). Computer must be hard wired into the modem/router with an ethernet cable with download speed of at least 15mbps, upload speed of at least 1.75mbps, pings below 100ms.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Job Requisition: R-96342
