Client Enrollment Specialist - Remote
About Thriveworks
Thriveworks is one of the leading mental healthcare companies in the USA, with over 3,000 employees, and was founded by and is still led by clinicians. Having just launched a new vision to be America’s most valued mental healthcare company, where our teams can fulfill their purpose and do their best work, where clients are treated with warmth and respect, and where communities benefit from access to high-quality care to heal and thrive in life, this company is ready for a new chapter.
About the Job
Our Center of Excellence is built by a culture of service excellence. We believe that everyone can benefit from working with a skilled therapist, counselor, or life coach, and strive to ensure that people all across the country have that very opportunity. Thriveworks' licensed clinicians work with major insurance plans and provide in-person and online care for depression, anxiety, trauma, stress, relationship issues, and more.
Compensation:
- The base salary starts at $40,000 ($19.23/Hr).
- In addition to the base salary, an Enrollment Specialist can expect to make an additional $10,000 to $30,000+ in commission if performing to goal.
Description:
- This is a full-time remote position.
- The role of Enrollment Specialist at Thriveworks is a sales position.
- The majority of the day-to-day is prospecting leads, handling inbound calls, and making outbound calls.
- The role requires working directly with clients/partners and being responsible for helping prospective clients/partners learn more about our counseling, coaching, or psychiatry services in a modern sales environment.
- Our leads are widely competitive, and we need well-trained and developed sales professionals who can properly understand the needs of our clients/partners, navigate them through our sales process, and ultimately facilitate an excellent customer experience where the result is a client/patient scheduled and excited for their first appointment.
- Responsible for building an outbound pipeline from inbound leads that do not convert on the first call.
- Responsible for managing a robust leads pipeline via multi-channel sources in CRM, and utilizing a tech stack for every call that includes NICE in Contact, our Sales CRM, and our Internal and proprietary booking tool.
Responsibilities:
- This position requires a high level of organization and follow-through. The role is responsible for actively managing a pipeline of hundreds of prospective clients seeking Mental Health services daily.
- You will be responsible for hitting key performance indicators (KPIs) including conversion, quota attainment, QA, and Utilization/Adherence.
- Be a conscientious producer by bringing on customers our platform can service and provide exceptional customer service.
- When required, address and escalate client concerns to other departments and leadership and follow up as necessary to ensure satisfactory resolution.
- Work collaboratively in a fast-paced and ever-changing team environment.
Requirements:
- Sales/Customer Service and experience in the mental health field are preferred
- 2 years of Inside Sales experience in digital health or an equivalent sales organization (inbound leads, outbound track, full-cycle desk).
- Designated workspace to ensure client privacy for HIPAA compliance.
- Exceptional oral and written communication skills with a diverse population of clientele.
- Working knowledge and experience using business software (Google Suite, word processing, spreadsheets, etc.) and email.
- Must be available to work a rotating schedule, CoE hours are Monday-Friday 7:00 am - 9:30 pm EST, Saturday 7:00 am - 6:00 pm EST, and Sunday 8:00 am-5:00 pm EST
- Shift Bid opportunities are available (every 6 months) based on performance.
Benefits:
- An amazing team culture
- Professional development & advancement opportunities
- 401K with a 3% employer match
- Healthcare, Dental, Vision, and life insurance benefits
- Paid time off and paid holidays
- Professional EAP program for team members & household
- Additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance
Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you think you fit the bill and belong on our team, apply today!
Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
#LI-Remote #LI-NH2
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
- Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
- Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)
- We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
