Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Care Management Associate (Letter Writer) helps to support the prior authorization department and Notice of Action Department by writing member letters and provider faxes. The NOA letter writer also calls on providers and members to get the needed information to complete the notifications. The NOA team averages 3000–4000 member letters and/or provider faxes per month. The letter writer is responsible for writing letters accurately and effectively and managing timeframes to avoid regulatory sanctions. Letter Writers must write medical, pharmacy, dental, and behavior health letters and have them mailed out within the 24-hour, 72-hour, and 14-day regulator timeframes.
This position is M-F with a rotating Saturday.
Required Qualifications
1 years of medical terminology
1 year of grammar-focused writing experience
Effective written and spoken communication, telephonic, and organizational skills Understanding of the health care business.
This position is M-F with a rotating Saturday.
Preferred Qualifications
We are looking for individuals who have strong analytical skills, focusing on accuracy and attention to detail. Someone who is self-disciplined, motivated, and can build collaborative working relationships The candidate should be able to type and be computer literate in order to navigate through internal and external computer systems, including Excel and Microsoft Word. This person would need to be able to work in multiple windows on multiple screens. We are seeking an individual who can think outside the box and has the desire to learn and grow. Excellent verbal and written skills are preferred, along with the ability to meet the demands of a fast-paced environment and meet tight deadlines.
preferred One year of experience in business or technical writing is preferred. Strong customer service skills to coordinate service delivery include attention to customers, sensitivity to issues, and proactive identification and resolution of issues to promote positive outcomes for members.
Education
HS/Equivalent
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 12/13/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
