Overview
You put the pro in customer service professional. You’ve got problem-solving instincts, a passion for helping people, and the technical training to deliver results. You’re also looking for great benefits, the opportunity to work from home, the support of an all-star team, and an opportunity to grow your career.
Look no further because MES is seeking a Client Coordinator to join our team.
This position is 100% remote. The schedule for the role is Monday through Friday, 10:00am-6:30pm EST.
This person is responsible for calling provider offices to obtain windows of availability via phone.
Want to join an employee-first company with great benefits and growth opportunities? If you think this aligns with what you desire in your next career move, apply at this very moment!
Responsibilities
- Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
- Maintains daily contact with the QA department regarding workflow and pending report status.
- Files and archives open and closed cases.
- Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
- Appropriately directs calls to other departments as needed.
- Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
- Assists in resolution of customer complaints and quality assurance issues as needed.
- When necessary, notifies management of any report issues or concerns.
- Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
- Perform other duties as assigned.
Qualifications
Client Coordinators come from all different backgrounds including customer service, sales support, clerical, administrative assistant, receptionist, medical office, call center, and more!
High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience. Experience being on the phone all day and have the ability to get the necessary information for each case is preferred.
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must have a full understanding of HIPAA regulations and compliance.
- Must be a qualified typist with a minimum of 40 W.P.M.
- Ability to follow instructions and respond to managements’ directions accurately.
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.
MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
