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About the Role:
We are seeking an organized and proactive Specialist, Implementation to join our team in an entry-level capacity. This position is ideal for someone who is eager to jumpstart their career in implementation and customer success. As an Implementation Specialist, you will play a key role in assisting with the setup, configuration, and deployment of solutions for our clients. You will work closely with customers and internal teams to ensure successful onboarding and smooth implementation processes.
This is a fantastic opportunity for individuals who enjoy problem-solving, have strong communication skills, and are ready to gain hands-on experience in a fast-paced, client-facing role.
Key Responsibilities:
- Client Onboarding: Assist in the implementation of solutions for new clients, ensuring a smooth transition from contract to go-live. Help guide clients through initial setup and configuration steps.
- Solution Configuration: Support the configuration of products and services according to client requirements, ensuring everything is tailored to meet specific business needs.
- Training & Support: Provide clients with training and support on how to use the implemented solutions effectively. Offer guidance on best practices and assist with troubleshooting any issues that arise.
- Documentation: Assist in creating and maintaining clear documentation, including setup guides, implementation timelines, and status reports for clients and internal teams.
- Project Coordination: Collaborate with project managers, product teams, and customer success teams to ensure that implementation projects are delivered on time and within scope.
- Issue Resolution: Work with clients to identify and resolve any challenges or roadblocks during the implementation process. Escalate issues to senior team members as necessary.
- Continuous Learning: Stay up-to-date with product features, industry trends, and best practices to ensure that you’re delivering the most effective solutions to clients.
Qualifications:
- Education: No specific educational requirements. A high school diploma or equivalent is preferred, but not required. A willingness to learn and grow in a technical field is key.
- Skills & Abilities:
- Strong interest in technology, software solutions, and client-facing roles.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical clients.
- Detail-oriented with strong organizational skills.
- Proficiency with basic office tools (Microsoft Office, Google Suite).
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Desirable Attributes:
- Prior experience with implementation processes or client-facing roles is a plus but not required.
- A proactive, self-motivated attitude and eagerness to learn new technologies and processes.
- Basic understanding of software systems or technical products is an advantage but not mandatory.
What We Offer:
- Training & Development: Comprehensive training program to help you become an expert in our products, solutions, and implementation processes.
- Career Growth: Clear pathways for advancement as you gain experience and knowledge in the field.
- Supportive Team Environment: Work alongside a collaborative, dynamic team that values mentorship and professional development.
- Hands-On Experience: Get exposure to a variety of clients and solutions, with the opportunity to build problem-solving and technical skills.
If you're excited about helping clients implement new solutions and eager to grow your career in a dynamic and supportive environment, we encourage you to apply for the Specialist, Implementation role!
