Job Type
Full-time
Description
At our law firm, Edgar Snyder & Associates, we help victims. We have represented over 75,000 injured people and recovered over a billion dollars on behalf of our clients.
We are excited to add a Weekend Intake Specialist to our Intake team! This is an exciting opportunity for an experienced Intake Specialist or Call Center Representative to join a successful, high functioning team.
*This is a remote, full-time position with a four-day work week (Friday – Monday). The successful candidate must be within a reasonable proximity to the Pittsburgh Headquarters office and be able to come into the office for occasional on-site meetings or events.
Working at ESA, our employees enjoy a generous benefits package, professional development, a company dedicated to D&I, and a fast-paced environment where we care for our clients. If our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism connect with you, then you should apply today!
Core Job Functions:
- Will handle incoming calls and new client calls for evaluation in the areas of Personal Injury, Workers Compensation, Medical Malpractice, Employment Law, and Social Security.
- Completes new client intakes and screening potential clients, resolving actions to complete missing or unknown information and forwarding all calls to the appropriate attorney (phone or email).
- Tracks and responds to callers professionally and focused on customer service as well as obtaining all needed data for proper referral actions, to include accurate completion of the Call Sheet.
- Excellent phone etiquette and outstanding customer service. Must also be a team player and able to assist others in the department to accomplish daily tasks.
- Completes assigned work in a timely manner to build positive relationships.
Requirements
- Previous experience working in a customer service or customer facing role.
- Demonstrated experience answering phones in a law firm or call center atmosphere preferred.
- Available to work a daylight, four-day schedule that includes weekends (Friday, Saturday, Sunday, Monday).
- Must be within reasonable proximity to Pittsburgh PA to travel to headquarters for occasional on-site meetings or events. (Travel expenses related to corporate visits will be the responsibility of the employee.)
- Only residents of Pennsylvania will be considered for this position.
- Strong computer skills including MS Office applications and other database entry software.
- Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail.
- Strong multitasking, time management, and organizational skills are necessary.
- Conveys confidence and professionalism through all forms of internal and external communication.
