Job Description: Online Chat Support
Department: Modern Snack Bar
Reporting Structure: Customer Support Manager
Job Summary:
Join our team at Modern Snack Bar as an Online Chat Support Remote! We are looking for a tech-savvy individual who is passionate about providing exceptional customer service through online chat. This remote position allows you to work from the comfort of your own home while assisting our customers with their inquiries and concerns.
Responsibilities:
- Respond to customer inquiries and provide solutions through online chat.
- Assist customers with product information, order status, and troubleshooting.
- Escalate complex issues to the appropriate department for resolution.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions and feedback for continuous improvement.
- Ensure customer satisfaction by delivering a positive and personalized experience.
- Maintain accurate records of customer interactions and transactions.
- Stay up-to-date on product knowledge and company policies.
Qualifications:
- Previous experience in customer service or online chat support preferred
- Excellent written communication skills with a strong attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in typing and navigating online chat platforms.
- High school diploma or equivalent required.
- If you are a customer-focused individual with a passion for technology and helping others, we want to hear from
- you! Apply now to join our team as an Online Chat Support Remote at Modern Snack Bar.
- Ability to multitask and prioritize tasks effectively.
- Previous customer service experience preferred.
- Proficiency in typing and using online chat platforms.
