ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. It identifies overpayments and enables users to save money.

This is not a sales position. Instead, you'll serve as the first point of contact for inbound customer inquiries, providing a warm and helpful experience.

Key Responsibilities:

Respond to customer inquiries via inbound phone calls
Answer questions about the client’s services and sign-up process
Provide updates on existing accounts and service status
Deliver empathetic, informative, and accurate support

Production Hours (Pacific Time)

Monday - Friday: 6 AM - 5 PM

Commitments:

Self-schedule 20 hours per week (minimum)
90-days (as needed)

What We’re Looking For:

A pleasant and professional phone presence
Previous call center experience preferred, but not required
Strong multitasking and research skills
Curiosity and willingness to learn new information daily
Positive, energetic individuals who take pride in helping others

Workspace Requirements:

A dedicated laptop or desktop with Windows 10 or newer
Minimum of 8 GB RAM
Wired internet connection (Ethernet required)
High-quality headset with noise-canceling microphone
Quiet, distraction-free workspace for taking calls
Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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Remote Customer Support - Inbound Calls - Property Taxes