Overview
Under general direction, the Retail Sales Coordinator supports assigned Account Managers with daily administrative requests. Their support will include but is not limited to, setting up new accounts, placing orders, reviewing buying agreements, and interacting with the customers regarding credit terms. The Sales Coordinator must be a team player, ready and willing to help out other co-workers when needed.
- Medical, dental, vision and Prescription Insurance plans
- 401(k) retirement plan with company match
- Employee Stock Ownership Plan (ESOP)
- Paid time off (including holidays)
- Wellness program
- Tuition reimbursement program
- Remote work environment
Responsibilities
- Enters all new and modified account/location data into the customer database received from field account managers.
- Executes status changes within user interface for our customer database, including accounts/locations per requests from sales, accounting, and operations personnel.
- Distributes state tax documents to Ferrellgas tax department on a monthly basis.
- Handles customer calls relating to any account maintenance or complaints of service; investigates the basis of the complaint; and answers account questions, issues, and problems.
- Follows up on customer inquiries via email or phone with accounts when appropriate to ensure key tasks are completed.
- Produces and sends various sales reports to appropriate departments and personnel.
- Updates Salesforce account information with necessary data points required for database integration.
- Updates pricing structures within customer database account pages at the request of field sales manager or manager.
- Processes and releases purchase orders for orders with customers.
- Helps minimize the number of de-install requests that originate from high volume and profitable locations.
Qualifications
- High school diploma or equivalent required.
- 1+ years of experience in sales and administrative tasks, including hands on experience working with customers at all levels.
- Must have customer service focused approach to work.
- Demonstrates ability to manage heavy workload on a consistent basis.
- Ability to organize and prioritize work.
- Excellent communication and organization skills.
- Solid Microsoft Office skills.
- Salesforce experience preferred.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
