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Twin Health
At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.
Working here
Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!
Excited to join us and do your part in improving people’s health and happiness?
Opportunity
Twin is seeking a motivated Eligibility Support Coordinator to join our growing Clinical Delivery Management team. This entry-level position will support key aspects of member outreach and eligibility operations. Reporting to the Manager of Eligibility, you will play an essential role in delivering exceptional service to our members, ensuring they receive accurate eligibility information and support throughout their care journey.
This role is responsible for ensuring appropriate insurance verification, i.e. correct coverage, applicable benefits, and coordination of benefits. Responsible for reviewing authorization requirements and ensuring approvals are obtained for participation for the Twin services. Responsible for maintaining and properly handling inbound and outbound calls. All responsibilities should contribute to providing the remarkable patient experience, team member experience, and an overall conversion enablement support.
Key Metrics
- Coverage Eligibility & Verification Operations
- Conversion Enablement Activities
Responsibilities
Member Outreach and Support:
- Conduct outreach to members regarding eligibility inquiries and insurance verification across various payer plans.
- Provide responsive and clear communication to resolve member eligibility questions and concerns.
- Collaborate with internal teams to ensure smooth member experiences, escalating issues as needed.
- Document
Eligibility Operations Support:
- Assist in verifying member eligibility for coverage, ensuring accurate and timely processing across multiple systems.
- Support day-to-day operational tasks related to member eligibility and insurance coverage validation.
- Help monitor member eligibility workflows, identifying potential issues and opportunities for improvement.
Conversion Enablement and Workflow Assistance:
- Assist the team with managing conversion enablement processes, including resolving grievances and improving member onboarding.
- Help track key metrics related to member eligibility and contribute to improving workflow efficiency.
Cross-Functional Collaboration:
- Reporting to the Eligibility Clinical Delivery Manager, this person will work closely across internal teams, and external partners to coordinate eligibility processes.
Provide feedback on lessons learned and collaborate on process improvements to enhance member satisfaction.
- Additional duties as assigned
Qualifications
- Strong communication skills, with the ability to clearly explain complex information to members.
- Detail-oriented, with a focus on accuracy in processing eligibility and coverage information.
- Ability to thrive in a dynamic, fast-paced environment, handling multiple tasks efficiently.
- Proactive problem-solving skills and a collaborative mindset.
- Strong documentation skills
- Familiarity with healthcare operations or insurance verification is required.
- Meets quality standards, shows pride in performance, and demonstrates reliability and follow-through on all assigned tasks.
- 2 plus years of experience in a healthcare setting with specific experience in business functions such as registration and insurance verification OR equivalent combination of education and experience required.
- Proficient computer skills and Microsoft Office Products required.
- Excellent customer service skills
- Self-starter with the ability to work with minimum supervision
- This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Compensation and Benefits
The compensation range for this position is $45,000-$55,000 annually.
In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
- A competitive compensation package in line with leading technology companies
- As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
