Location: United States - 100% Remote
PST working hours required (west coast candidates preferred)
*This position is remote and not eligible for relocation. All positions must reside within the country listed within this job description.
Salary: Up to $85,000 + 10% performance bonus (DOE & Geographic location)
A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
About the Role:
An Application Support Analyst should be a highly skilled, results-oriented domain expert for several application modules within a specific functional or technical domain, driving complex issue resolution, root cause analysis, and automation activities. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.
About You:
- Familiar with end-to-end Customer/IT support processes
- Adjusts easily to new or changing circumstances.
- A collaborative utility player mentality (low ego) with a proactive sense of curiosity
- Focuses on achieving results that promote business success.
- Demonstrate proactive and professional communication skills with all stakeholders and partners
- Maintain a professional, adaptable, and respectful manner
- Provide high quality service to all users
Responsibilities:
- Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment
- Support resolution of integration issues with Oracle Fusion platform
- Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
- Create SQL queries to perform data and to troubleshoot and fix bugs
- Run standard period close reports
- Follow up with Oracle on bugs / SRs and provide required log files
- Identify opportunities to improve system operations, including technical documentation
- Ensure issues are resolved within the agreed service level agreements (SLAs).
- Participate in regular team meetings and provide feedback on service improvements.
- Suggest and implement process improvements to enhance efficiency and customer satisfaction.
- Participate in ongoing training and professional development opportunities.
Your Expertise:
- Bachelors in Information Technology, Computer Science or a related field preferred
- 5+ year of hands-on technical experience with warehouse management, inventory and planning systems
- Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes
- 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
- Experience demonstrating and understanding business logic and process diagrams
- Experience leading teams and/or experience working with multiple stakeholders and leadership
- Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
- Experience operating with SLAs in a client-facing role in a production environment
- Ability to work effectively as part of a team and collaborate with other departments.
- Highly organized with the ability to manage multiple cases and tasks simultaneously.
- Flexible to work on-call schedule on weekdays and occasionally on weekends
Nice to have:
- 2+ years of experience with Oracle Fusion SCM and Financials
We’ve got you covered:
- Competitive salary + performance bonus
- Up to 100% employer - paid healthcare benefits (medical, dental, vision)
- 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment)
- $1,200 Learning & development allowance (annually)
- $1,200 Health & Wellness allowance (annually)
- Employee referral program
- 12 paid holidays annually
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.
