Job Track Description:

Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a moderate degree of supervision.

Functional Knowledge

Developed skills in a range of processes, procedures, and systems.

Business Expertise

Supports the achievement of company goals by integrating teams for the best outcome.

Impact

Impacts a team through quality of services and information provided.
Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

Has no supervisory responsibilities.
Manages own workload.

Problem Solving

Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

Exchanges information and ideas effectively.

Responsibility Statements

Improves participant decision-making process by advising participants on plan provisions.
Responds to client-specific inquiries, including telephone and web correspondence.
Completes transactions related to customer inquiries with limited supervision.
Meets timeliness and accuracy standards.
Documents calls by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalates as appropriate.
Adheres to call center metrics and guidelines within established procedures.
Explains the appropriate participant forms and provides guidance on completion.
Performs other duties as assigned.
Complies with all policies and standards.

High school diploma or GED
Office work environment, 40 work hours per week
Ability to demonstrate basic PC/Internet skills Minimum Requirements:
Computer Skills: knowledge of Microsoft products (i.e. Word, Outlook Excel, Microsoft TEAMS) a plus but not a dealbreaker as long as they have basic minimum skills on a PC
Must be able to submit to and pass a background screening – At TA recruiting discretion
Must be receptive to coaching and training

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,000- 37,000.

Conduent HR Services, LLC

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