Please Note: This is a remote position available in the state listed on this job.
Essential Job Duties
Our Payroll Support Team is comprised of a fantastic group of caring and authentic people who live for open and genuine connections with others! We love our clients and want them to feel successful and empowered to elevate the Payroll experience at their own company. We know people matter, and that is exactly why we strive to create magical moments with our clients each and every day. As a Client Support Specialist for our Payroll Product, you'll have the opportunity to work on the forefront supporting our payroll software and be the primary contact for small and medium-sized business clients in every industry. You'll be able to hone your troubleshooting skills, get exposure and knowledge of the payroll and HR field, and be a positive influence for businesses all over the world. Sounds pretty cool, right? Well let's jump into the day to day:
You will:
- Provide exceptional email and phone support for customers that love our software
- Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don’t already know this, don’t worry, we’ll teach you!)
- Research solutions to challenging problems our clients face
- Help clients integrate and utilize the software in the best way possible
- Do your best, focused work, Monday through Friday (no weekends!)
What You Need to Get the Job Done
If you’re passionate about providing exceptional service and would like to learn (or have some experience in) payroll, this is a great start. Also, if you have experience in credit unions, accounting, finance, statistics, or other related fields, payroll may come naturally to you. Here’s what we’re looking for:
- Passion for customer care and have the ability to champion high levels of client satisfaction
- Desire to learn payroll (if you already have some payroll experience, we have a place for you too!)
- Articulate and concise in both written and oral communication
- Impeccable attention to detail
- Tech-savvy (you’ll need to become familiar with a lot of different software)
- Ability to shift between tasks with ease
- Ability to type 60+ words per minute
- Ability to attend training from 8:00am-5:00pm in person, M-F (MST). After which the schedule would be 9am-6pm, M-F (MST).
What You'll Love About Us
- Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
- Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
- Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
- Health Benefits. Medical with HSA and FSA options, dental, and vision.
- Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
- Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
- Give back. Get paid to give your time to the community: ask us about this!
- Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
- Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
- In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
About Us
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
