Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack.
The Executive Programs Manager is a hybrid role combining customer relations, executive program management and executive assistant responsibilities. This role requires a highly organized, proactive individual with a keen attention to detail, strong communication skills, and the ability to manage complex customer-facing programs. Reporting to the Chief of Staff to the CPTO, this position will work closely with executive leadership to manage schedules and communications, coordinate activities, ensure seamless executive customer engagements, support the administration of key programs such as the Customer Advisory Board and Customer Executive Sponsorship, and manage high-priority escalations within the Office of the CPTO.
The ideal candidate will demonstrate an ability to anticipate needs, maintain trust, and deliver exceptional customer experiences, all while ensuring effective program management for executive-level activities working closely with the CPTO and Chief of Staff.
Job Responsibilities:
- Administrative Assistance: Provide direct support to the executive team, anticipating needs, managing schedules, and ensuring efficient operations for high-priority initiatives. Proactively manage executive calendars, communications, and meeting preparation for customer-facing engagements
- Customer Relations: Serve as a trusted liaison between the company and its top-tier customers, ensuring exceptional communication and relationship management. Act as a point of contact for the Customer Advisory Board and Executive Sponsorship program, ensuring smooth administration and positive customer experiences
- Program Management: Lead the program management of executive-level customer initiatives, including the Customer Advisory Board, Executive Sponsorships, and other customer escalations. Track program outcomes, manage timelines, and coordinate internal and external stakeholders to ensure successful execution
- Customer Escalations: Handle escalations with a sense of urgency and professionalism, collaborating with executives, product teams, and customer success teams to resolve issues quickly and effectively
- Event Coordination: Plan and execute executive-level customer meetings, events, and board sessions, including logistics, agendas, and follow-ups. Ensure all customer engagements are meticulously organized and run smoothly
- Cross-Functional Collaboration: Work closely with sales, customer success, product, and R&D teams to ensure alignment between customer-facing programs and internal priorities. Communicate customer insights back to the business to inform strategy and product development
Job Requirements:
- Administrative Assistance: Proven experience providing executive support, including managing schedules, coordinating meetings, and preparing executives for high-level customer engagements
- Customer Relations Expertise: Exceptional interpersonal and communication skills, with the ability to build and maintain strong customer relationships at the executive level
- Program Management: Experience managing customer-facing programs or projects, with a demonstrated ability to deliver successful outcomes through careful planning, execution, and stakeholder coordination.
- Detail-Oriented and Organized: Meticulous attention to detail, with strong organizational skills to manage multiple priorities and ensure timely delivery of program milestones
- Problem Solving: Ability to manage customer escalations with diplomacy, leveraging cross-functional resources to deliver swift and effective resolutions
- Event Management: Experience coordinating events, meetings, and engagements, with the ability to manage logistics and ensure seamless execution
Preferred Qualifications:
- Customer Advisory Board/Executive Sponsorship: Previous experience working on or managing customer advisory boards or executive sponsorship programs is highly desirable
- Executive Communications: Strong writing and presentation skills, capable of crafting high-quality executive communications, reports, and summaries
- Technology/Industry Knowledge: Familiarity with the technology industry, products, or services is a plus, enabling more informed and strategic customer interactions
Salary Range:
- The anticipated base salary range for this position is between $100,000 and $165,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Here are some of our local benefits:
- Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure
- Gym membership subsidy
- Medical and dental insurance
- Pet insurance
- Employee Assistance Program
- College Savings Plan
- Travel assistance
- 401(k) with up to 4% employer match
At ABBYY you will:
Love how you work
- We provide remote and hybrid working options to fit all lifestyles.
- We use flexible hours across most of our teams to allow you to find your own definition of balance.
- Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
- To ensure your family is cared for, we offer paid parental leave in all our locations.
Love whom you work with
- We are a global team of 800+ colleagues, spread across 15 countries on four continents.
- With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world.
- Innovation and excellence run through our veins.
- Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
- We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.
Love what you work on
- We are a company with more than 30 years of experience in the technology market.
- Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK in our client portfolio.
- ABBYY has modernized the way companies leverage their data in documents by creating the first low-code/no-code Intelligent Document Processing platform.
- Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a Marketplace built with AI, can transform any document in any process.
- Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.
