Contact Center /Full-Time /Remote
Inbound Coordinators are responsible for taking inbound calls from LSA's clients, completing required intake with accuracy and attention to detail, and connecting on-demand telephonic requests to interpreters. Inbound Coordinators may also support LSA's interpreters with resolving basic inquiries.
Responsibilities
- Answer inbound calls, complete required client intake without errors, and connect calls to the appropriate interpreter within LSA compliance and IBT performance standards.
- Provide exceptional Customer Service to internal and external customers.
- Adhere to personal attendance schedule and arrive for work on-time. Communicate with call center managers, as appropriate, when issues arise.
- Maintain full confidentiality and adhere to LSA's security policies at all times.
- Complete interpreter evaluations as assigned or requested.
- Complete internal case forms as appropriate.
- Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate.
- Performs other duties as assigned.
Requirements
- Proven success with providing exceptional customer service.
- Ability to work successfully in a fast-paced environment.
- Excellent written and oral communication, including proper spelling.
- Reliable, collaborative, and works with an enthusiastic mindset.
- Success working independently and within a team.
- Ability to type 30 WPM minimum.
Schedule
- Monday- Friday: 8:30am-5:00pm EST
- Saturday- Wednesday: 12:00pm- 8:30pm EST
LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673
LSA is a government contractor, and subject to the vaccine mandate signed into law by the President of the United States. Proof of vaccination is required for this position.
Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsa.inc
LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
LSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA’s legal duty to furnish information. 41 CFR 60-1.35(c)
