Position: Support Services Team Lead
Role and Responsibilities:
- Ensuring that Monogram Health has the most up-to-date clinical data for our member census.
- Identifying and obtaining important medical information for Monogram members.
- Using external clinical information resources and portals.
- Providing day-to-day support for team members, including immediate escalations.
- Using reporting and analytics to prioritize work daily.
- Managing outbound and inbound requests for a variety of medical records.
- Monitoring daily tasking & medical records fax queue.
- Updating patient records with pertinent data received through records.
- Owning and managing training, workflow updates, and facilitating bi-weekly team meetings.
- Performing outreach as needed to a variety of providers and vendors.
- Ensuring contact information for provider network contains accurate phone and fax numbers.
- Engaging the team by setting clear and achievable goals that align with company objectives
- Providing regular recognition and feedback to team members
- Conducting one-on-ones at regular intervals to provide coaching, mentorship, and support
Position Requirements:
- High School Diploma Required
- Health Information Management experience preferred
- 2+ years working in the health care industry
- Top-notch customer service and interpersonal skills
- EHR knowledge. (Athena, Salesforce preferred)
- Ability to work independently and self-motivate
- Ability to prioritize, learn, and adapt quickly in a fast-paced environment
Benefits:
- Opportunity to work in a dynamic, fast-paced and innovative care management company.
- Comprehensive medical, dental, vision and life insurance.
- Flexible paid leave & vacation policy.
- 401(k) plan with matching contributions.
About Monogram Health
Monogram Health is dedicated to improving the well-being, quality of life, and health outcomes for our patients. We partner with the nation's leading kidney specialists to provide transformative kidney care. We support patients suffering from Chronic Kidney Disease and End Stage Renal Disease by forming deep-rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. We use next-generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients' health outcomes.
At Monogram Health, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
