US Clinical Team Lead

HeliosX • Full-time • Remote (United States) • $70k - $80k / year • 3w ago

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

We are looking for a proactive and motivated Clinical Team Lead to drive excellence in our clinical team as we enter a phase of hyper-growth. Reporting to the US Operations Manager, this role executes onboarding, performance management and retention strategies in the clinical team.

This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams.

If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact.

This is a full time, permanent role. The preferred candidate will be based remotely in the US.

What you'll be doing:

Serve as the functional line manager for US clinicians, acting as their primary point of contact for guidance, support, and direction in daily clinical activities.
Ensure clinicians use the right channels for matters such as rota changes, escalations, and protocol queries, providing timely and effective support.
Conduct bi-annual appraisals, regular 1-on-1s, and feedback sessions to foster ongoing development and growth.
Manage any pastoral, HR-related, or administrative issues, offering compassionate support and practical solutions.
Monitor clinician performance against key metrics, such as productivity, utilisation, CSAT, and clinical decision-making.
Facilitate training sessions with the Medical team and ensure clinicians have access to all necessary resources.
Identify performance data trends and opportunities for improvement to proactively propose initiatives to boost clinician effectiveness and service quality.
Lead the onboarding process for new clinicians, ensuring a seamless integration into the team and access to resources.
Collect and analyse feedback to continuously improve onboarding processes and clinician experience.
Maintain up-to-date records of clinician licences and training to ensure compliance and visibility of team capability across all brands and pathways.
Champion clinician engagement initiatives, including recognition programs, check-ins, feedback mechanisms, and team-building activities.
Foster a positive and inclusive team culture, ensuring every clinician feels supported, valued, and part of a community.
Partner with Medical and Operations teams to implement new service launches and process changes, driving team adoption and collecting clinician feedback.
Work closely with Operations to optimise scheduling, capacity planning, and resource allocation.
Provide insights and feedback from the clinician cohort, contributing to continuous improvement initiatives and operational enhancements.

What you'll bring to HeliosX:

You have a clinical background or management experience in healthtech.
You bring a passion for improving performance, with an understanding of performance metrics.
You possess a data-driven mindset with experience using insights to drive performance improvements.
You practice excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams.
You have strong organisational skills and attention to detail, with the ability to manage multiple priorities.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board: