Who We Are
Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family. Job Level Summary: • This is typically an entry level role • Associate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team members • Work is often reviewed for accuracy • Provide support within a functional area • Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations
What You'll Do
- Performs routine administrative duties to assist in the escrow process
- Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties
- Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files
What You'll Bring
- High School diploma or equivalent
- No work experience necessary - entry level position
- Experience dealing with the general public or office environment preferred
- Experience with MS Office suite
- Strong customer service orientation
- Detail orientation
- Excellent verbal/written communication skills
- Problem solving skills
- Able to multi-task/organized
- Able to work in a hectic and time sensitive environment
Salary Range: $17.25 - $22.98 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
