Pick and Packer (Fulfillment)

Sundae School • Contract • Brooklyn, New York, United States • 1w ago

Join Sundae School and become an expert in order processing, ensuring accuracy and efficiency with every customer request. Dive into inventory management, maintaining levels seamlessly, and swiftly addressing any discrepancies. Navigate shipping coordination smoothly, liaising with carriers for timely deliveries. At Sundae School, we blend professionalism with a sprinkle of fun to create a recipe for success.

Pick and Packer position will work directly with our Hemp team.

Order Processing: Ensure accurate and efficient processing of customers' orders with meticulous attention to detail at a high volume.
Inventory Management: Monitor and maintain inventory levels, promptly addressing any discrepancies to ensure accurate and seamless operations.
Shipping Coordination: Coordinate shipping logistics, prepare packages for dispatch, and liaise with shipping carriers for pick-ups and troubleshooting.
Quality Control: Conduct thorough quality checks on products before shipment to uphold our company's high standards of quality and customer satisfaction. Relay any quality control issues you see to operations.
Communication: Maintain effective communication with team members and other departments for smooth coordination of the order fulfillment processes.
Problem Solving: Proactively identify and resolve any issues related to order fulfillment, shipping, or inventory discrepancies.
Customer Service Support: Provide excellent customer service by assisting our customer service team with pertinent information when available in regard to customer inquiries about shipping, tracking, and order status.

$18/hour - Freelance/On Call, 2 days a week

What You’ll Bring:

Per state law, you must be at least 21 years of age to apply.
Previous experience in shipping, fulfillment, or related roles is ideal but not required.
Must be able to lift 50lbs without assistance.
Strong organizational skills and keen attention to detail.
Ability to thrive in a fast-paced environment and multitask effectively.
Excellent communication and interpersonal skills.
Basic computer proficiency, including basic familiarity with Shopify, Google Docs, Shippo, and the USPS website interface.
Strong record-keeping ethics with a good memory.
Must be on site. This is not a hybrid or remote position.
Must be fluent in written and spoken English (Reading, Writing, and Speaking).