Ultimate Care NY is seeking a talented Intake Specialist to join our team!

As an Intake Specialist, your key role will be to help us educate our consumers on available services and assist them in the process to get approved. This is an exciting role that works with an Ultimate team! Join us and help us maintain our commitment to the excellence of home care services!

This is a hybrid role, supporting our intake needs for our Maryland and Connecticut branches.

You will:

Collaborate with various teams internally to ensure a smooth intake process for clients seeking home care services.
Conduct intake assessments to determine client needs and eligibility for services.
Educate and inform consumers about the range of care services available.
Guide clients through the enrollment process, ensuring all necessary paperwork and requirements are met.
Maintain accurate and up-to-date records of client information and interactions.
Provide outstanding customer service by addressing inquiries and concerns promptly and professionally, while advocating for our patients and caregivers through the process to start home care services.
Exhibit a positive attitude and strong teamwork skills, fostering a supportive and collaborative work environment.

You will have:

Previous experience in home care intake coordination is preferred.

Customer service experience in a home care environment is a plus, showcasing your ability to empathize and communicate effectively with clients and their families.
Excellent organizational skills, attention to detail, and the ability to prioritize tasks to ensure efficient workflow.
A proactive go-getter attitude that enables you to find creative solutions and make the most of available resources.
A positive attitude: you are a team player, and you work effectively with different teams.
Proficiency in Microsoft Office Suite.

Compensation: $50,000-$55,000 + incentive plan

Work Schedule: Mon - Fri, 8:30 AM - 5:00 PM. Remote days - Tues & Fri.

We offer the Ultimate employee perks (literally)!

Health, Vision, Dental Benefits
Emblem Care: accessible virtual care, when and where people need it
ComPSYCH: Employee Assistance Program: Counseling (Guidance Resources for Work, Life, Legal and Financial)
Competitive rate and advancement opportunities
401k Retirement plan + Employer Match
Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
Generous paid time off, sick time
Learning and development resources
Merit-based employee recognition program with rewards $$$
Daily pay via payroll program
Discount programs for restaurants, Broadway shows, movies, shopping, and much more!
Blink Fitness Gym Membership Discount

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans in an effort to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Ultimate Care is a licensed home care provider located in the state of New York. We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

At Ultimate Care, we recognize the pivotal role that home care plays in the overall patient care journey, offering a myriad of benefits for those seeking comfort, independence, and personalized attention. Our commitment is to create a familiar and secure environment within one's own home, fostering a profound sense of well-being. We understand the importance of maintaining independence, and our tailored home care services empower individuals to engage in their daily routines with the necessary assistance, promoting a sense of autonomy. Our personalized care plans are crafted to address unique needs, adapting over time to ensure ongoing relevance and effectiveness. Ultimate Care not only strives to be cost-effective but also places a strong emphasis on fostering family involvement, believing that strengthened bonds and emotional support are integral components of the healing process.

At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is an equal opportunity employer committed to non-discrimination in hiring, valuing qualifications over factors such as race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, and sexual orientation. Ultimate Care is dedicated to providing reasonable accommodations for individuals with disabilities and disabled veterans to foster an inclusive and accessible work environment. If you require accommodation, please inform us.

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.

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Intake Specialist