Applications will be accepted until 09/30/2024
This is a remote position open to any qualified applicant in the United States.
Overview:
We are excited to extend this opportunity to join our Cognizant team, where we strive to provide outstanding customer service to our Clients. Cognizant is looking to add a Transaction Processing Associate to join our team and partner with us in the Insurance and Financial industry. In this role, you'll play a pivotal role in maintaining accurate and meticulously organized data records while conducting inbound and outbound calls. Your skills are needed, are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!
Required Qualifications:
- Minimum of 1 year experience in Inbound/ Outbound phone calls
- Minimum of 1 year experience in accounts payable or payroll, payroll garnishments, provider registration, processing payments or similar experience
- Proficiency with Microsoft products including Excel, Word, Power Point and Outlook
- High School Diploma or Equivalent
Preferred Qualifications:
- Experience with ADP or similar software
Responsibilities:
- Retrieve Garnishments mails, interpret Garnishment orders, upload Garnishment orders, and liaison with legal on any Garnishment queries
- Coordinate and respond to ADP on any queries and questions
- Achieve process SLAs and metrics, productivity and quality targets within the established timelines
- Place outbound calls to request required W9 documentation needed for provider registration
- Receive inbound calls pertaining to registration queries
- Capture data accurately and timely into system
- Attach proper documentation for audit purposes
- Contribute towards creation of knowledge updates & stay updated with process knowledge and changes
The hourly rate for this position is between $17.50 - $21.60 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
