About the role

As a WMS Support Lead, you will make an impact by ensuring seamless support and continuous enhancement of Warehouse Management Systems (WMS). You will drive operational stability, strengthen service delivery, and enable critical business operations across warehouse and distribution environments. You will be a key member of the Application Support and Service Delivery team, working closely with clients, onsite and offshore teams, and technical partners to maintain high system performance and reliability.

In this role, you will:

Act as the single point of contact for both the client and internal teams.
Perform triage, troubleshoot issues, conduct Root Cause Analysis (RCA), and implement permanent resolutions.
Deliver application support services by meeting SLAs, eliminating recurring issues, and introducing automation and AI/GenAI/AgenticAI solutions.
Collaborate with onsite and offshore resources to complete customer tasks across both ticketed and non‑ticketed activities.
Establish and maintain standard delivery practices including operational metrics, dashboards, and reporting.
Prioritize team tasks, create knowledge articles and SOPs, and manage staffing rosters.
Perform proactive tasks such as anticipating issues, conducting preventive checks, engaging with site/DC users and supervisors, and reducing vendor escalations.
Ensure active leadership and participation during P1/P2 incident calls.
Communicate clearly and effectively, both verbally and in writing, with internal and client stakeholders.
Organize and manage the team during simultaneous issues with competing priorities.
Delegate tasks, coach, train, supervise, and guide a blended team of onsite and offshore resources.
Plan and execute support activities during off-hours, weekends, and peak business periods.
Continuously identify process and system improvements to reduce or eliminate system issues.
Drive innovation and automation initiatives using AI, GenAI, and next‑generation AgenticAI-based approaches.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this hybrid role requires on-site presence at a client location in Atlanta, GA or a Cognizant office, as needed to meet business requirements. Candidates must demonstrate flexibility to adapt to varying shifts and accommodate peak seasonal workloads. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

9+ years of experience in WMS projects (Manhattan, InfiOS, Blue Yonder).
2–5 years of hands-on experience implementing, configuring, and supporting any WMS, including integrations with ERP and other supply chain systems.
2–3 full lifecycle WMS implementations.
Experience in 3PL WMS platforms such as InfiOS E3PL or Manhattan SCALE.
Strong functional knowledge of 3PL business operations.
2–3 years of experience working with ITSM tools such as ServiceNow.
1–2 years of Service Delivery experience.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Applications will be accepted until Feb 2, 2026.

Salary and Other Compensation:

The annual salary for this position is between $112,500 - $132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant

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