We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. You will answer for a multitude of different client types.
This position is TEMPORARY and onsite in Guatemala City. Classes starting mid to end of October.
Qualifications
- 3 months to 1 year of previous call center, customer service, or office background experience is preferred but not required
- A high school diploma or GED is preferred
- +16 years of age, (work permit is required for those under 18)
- Must be able to speak, read, write and understand English, B2+ level
Required Skills/Abilities
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to use technology effectively and productively
Responsibilities
- In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone(outbound & inbound), email and/or chat.
- Effectively communicate with patience and understanding
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Maintaining composure in challenging situations
Other
- Work hours - Days and Nights available - Temporary
- Work Days - Mon-Fri & Every Other Weekend (will have 2 days off during week on wkd rotation)
- Status - Temporary ; 20-40 hours
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
NOT YOUR ORDINARY CALL CENTERᵀᴹ
