Phone Operator Representative
The Customer Service Data Specialist handles a high volume of inbound calls from customers, technicians, and field personnel. This position builds and maintains account data, troubleshoots with technicians to activate accounts for live monitoring, and corresponds with customers regarding account information on an ongoing basis.
Key Responsibilities
- Handle a minimum of 50 inbound phone calls per shift
- Build new accounts and ensure proper testing of alarm panels by field technicians
- Manage and respond to daily emails with proper email etiquette through Outlook.
- Utilize available resources to perform daily job responsibilities
- Process and respond to all customer requests received via phone and email
- Provide available customer reports as requested
- Provide world-class customer service to every contact
Skills, Knowledge and Expertise
- Must have excellent written and verbal communication skills
- Reading comprehension with attention to detail
- Ability to interact and work with employees from various backgrounds and experience levels.
- Team player who fulfills commitments to customers with a positive attitude; able to work collaboratively and cooperatively with departmental leadership.
- Must have good problem-solving and decision-making skills and the ability to exercise sound judgment.
- Β Only United States and Canada residents.Β
Compensation & Benefits
401K Match
50% Health Insurance Premium Reimbursement
Paid training
Paid Time Off
Position Requirements:
High school diploma or equivalent
One year of customer service experience preferred
Property and Casualty insurance licensing is preferred before starting and is required after 30 days of beginning employment. Agency will reimburse for one Passing State Licensing Test if obtained within the first 30 days of employment.
About Cooper Eye Care
The team of doctors at Cooper Eye Care in New York City, with offices in Manhattan and Brooklyn serving the surrounding areas of Upper East Side and Dyker Heights, are friendly, professional, and focused on care. As part of a leading eye care practice in New York City, optometrists Jeffrey Cooper, OD, Gregory Borukhov, OD, Nadine M. Eisenberg, OD, Vanessa Conenna, OD, and Eleni Sehremelis, OD offer their experience and talent to their patients in the New York area. The team at Cooper Eye Care includes optometrists, ophthalmologists, and opticians to deliver expert care.