Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.
The Compliance Coordinator position is a full-time role responsible for working closely with the Compliance Specialists and Operations teams to assist contractors (AKA “Providers”) with onboarding to ensure their efficient launch and continued success in IME programs.
An ideal candidate for this role will have excellent communication skills and be detail-oriented and precise in their work; accuracy is a requirement. The candidate will interact with others to complete their tasks and must be able to motivate others to accomplish shared goals. Candidate must be able to work independently in a remote environment and Excel spreadsheet proficiency is a must.
Essential Functions:
- Support the onboarding process for Providers wishing to enter IME programs
- Coordinate and schedule meetings with internal and external partners
- Manage shared inbox and incoming phone lines
- Collect and input information from Provider applications into IME systems
- Use judgment to escalate issues as necessary to Compliance Specialists and Operations partners
- Maintain Provider profiles in IME and/or other systems and track Provider progress throughout the onboarding process
- Perform other duties as required
Minimum Qualifications:
- High School diploma or equivalent
- Aptitude to learn new systems and processes quickly and work in a deadline-oriented environment
- Self-directed and able to work independently
- Sound judgment and strong problem-solving ability
- Excellent communication skills, both written and oral
- Ability to interact effectively with all levels of an organization
- Efficient and detail-oriented, even under time constraints
- Exceptional organization skills & time management skills
- Ability to adapt to changing or multiple priorities.
Preferred Qualifications:
- 2+ years’ experience with customer service or vendor support
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Benefits to working with IME:
- 100% remote work environment
- Employer provided equipment.
- Medical, dental, and vision insurance
- Health savings plan includes employer contribution to health savings account.
- Medical and dental flexible spending accounts
- Company paid basic life, short-term disability, and long-term disability insurance.
- 401K plan with employer match
- Company matches 100% of the first 4% of salary deferrals.
- All contributions, including employer contributions, are 100% vested immediately.
- Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
- Employee assistance program
- Pay on demand.
- Critical illness, hospital indemnity, group accident, and legal insurance
- Paid time off.
- And more!