Customer Service Representative (Ohio Residents Only)

KellyConnect • Full-time • United States • 9m ago

Overview

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Call Center Representative to work remotely for a premier client in Ohio. With us, it’s all about finding the job that’s just right.

Why you should apply to be a Call Center Representative:
• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Growth and advancement opportunities within the company
• Ongoing training and development programs to enhance skills
• Collaborative and supportive team culture

Responsibilities

What’s a typical day as a Call Center Representative? You’ll be:

Answering incoming calls and responding to customer concerns in a professional and friendly manner
Providing accurate and timely information to customers
Identifying and escalating issues to Senior Agents when necessary
Performing data entry and maintaining customer records accurately
Collaborating with team members to resolve customer issues efficiently
Adhering to company policies and procedures
Striving to meet or exceed performance targets and goals

Qualifications

This job might be an outstanding fit if you:

Have a high school diploma or equivalent
Have a minimum of 1 year of call center experience
Have excellent data entry and typing skills
Have strong customer service experience
Have effective verbal and written communication skills
Can multitask and prioritize tasks effectively
Are proficient in using computer systems and navigating software applications
Have strong problem-solving and decision-making abilities

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center Representative today!'