Customer Service Representative

Edible Arrangements • Boston, MA • 9m ago

Edible Arrangements in West Roxbury and Boston is looking for part-time Customer Service Representatives! The open position is for Monday - Wednesday 2pm - 6pm closing shifts. Weekends may also be available..

Must have open availability for all of our major holidays: Christmas, Valentine's Day, Mother's Day, Thanksgiving ... Our stores are open 7 days a week, 9a-7pm. Applicants must have availability to work weekedays 2p-7pm and weekend shifts, Saturday 9a-5p and Sunday 9a-2pm.

Responsibilities of a Customer Service Rep:

Strong understanding of product knowledge and quality standards
Provides excellent Guest Services
Determine guest needs and appropriately suggests product to enhance service and meet sales goals
Assists guests in the selection and purchase of Edible Arrangements products
Uses effective sales approaches and displays strong knowledge of product line
Effectively converts Guest inquiries into sales
Builds long-term relationships and maintains the trust and loyalty of guests
Maintains the reception and production area with a clean and appealing manner
Demonstrates "just say yes" behavior when taking care of guest needs
Manages difficult guest situations in a calm and professional manner
As needed, prepares a variety of fruit arrangements, dipped fruit, and treat products to Edible Arrangements standards
Performs cleaning tasks in accordance with the cleaning standards and works as a store team player
Presents oneself professionally and demonstrates clear communication by using Fruit Expert skills with all Guests and co-worker interactions
Follows cash handling and register policies
Follows inventory stocking and recording guidelines
Learns and demonstrates creating the Edible Arrangements Experience
Learns and performs the duties of guest service and/or production as needed

Additional Sales Responsibilities:

Responsible for re-marketing to current guests through year-ago calls, customer and recipient order follow up, and writing thank you notes for orders
Identifying and communication new business leads that place orders in-store
Responsible for increasing sales primarily in-store, some limited outside sales may be involved
Re-marking, account management and maximization, up-selling, and increasing average ticket
Lead identification and appointment setting for manager or owner
Raising store-wide average ticket and average number of orders