OBJECTIVE: To always exceed Customer expectations by ensuring professional, friendly, accurate and efficient customer transactions. Turn our Customers into Fans.
ESSENTIAL FUNCTIONS ... The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
• Deliver Fanatic Customer Service: Always Exceed Customer Expectations
• Provide superior customer service by exhibiting a friendly and professional demeanor at all times; greet customers properly, answer telephone in a professional manner.
• Complete all customer and systems transaction that take place on the line, accurately and efficiently (for example but not limited to, deposits, withdrawals, cashing checks, research account information, place holds on accounts, on-line transfers, miscellaneous item processing)
• Balance cash drawer daily, accurately and efficiently.
• Understand and accurately perform other operational duties within the store, as assigned by Supervisor, such as but not limited to; balance vault, ATM, Magic Money.
• Understand bank products and services to be able to respond appropriately to customer inquiries regarding products; refer to Customer Service Associate 2, Sr. Customer Service Associate, any Supervisory level staff or the Assistant Manager, as needed
• Strengthen customer relationships by cross promoting other bank products and services that fit their needs.
• Understand Retail Banking policies and procedures for position and ensure compliance.
• Accept assignments as required to maintain adequate staffing levels throughout the entire Store system.
• Compliance with all regulatory requirements such as, but not limited to, BSA/AML, GLB/Privacy, Ethics for Bankers, and Pretext Calling and Identity Theft. Completion of Compliance Training to ensure understanding of these requirements, as outlined in the Bank’s core curriculum and this positions specific curriculum on Republic Bank University.
• Comply with Truth in Lending and Safe Acts and NMLS standards regarding any lending activity falling with these regulations and guidelines, including properly applying for and renewing the MLO number, complying with any background checks associated with obtaining an MLO number, completing all required training as offered through Republic Bank University as well as using the number properly in communications and documentation as noted in the Bank’s policy.
• Other duties as assigned
REQUIREMENTS/QUALIFICATIONS
Education and Experience: High School diploma required. At least 6 months of retail sales or cash handling experience preferred
Skills and Competencies:
• Excellent Customer service skills
• Strong communications and interpersonal skills
• Strong math/numbers aptitude
• Good basic computer skills
• Ability to perform job functions efficiently, accurately and with attention to detail
• Ability to multi-task and remain organized
• Ability to maintain confidential customer and Bank information in a responsible and secure manner
WORKING CONDITIONS
Traditional office environment with no unusual work conditions; the bank maintains six days a week. All retail bank staff may be required to work any hours during normal operational hours and specific personal scheduling needs may not be available.
PHYSICAL DEMANDS
Republic Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.
• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work
• Speaking, hearing and vision are required to perform essential functions
We are proud to be an Equal Opportunity Employer. All qualified candidates receive consideration without regards to race, color, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c
