Responsible for greeting patients upon arrival, relaying incoming telephone calls to the appropriate person, and performing assigned administrative responsibilities. Handle medical and insurance records, as well as other related duties as assigned. Convey a positive and professional image of the Care Center to the public.
Advocare, LLC is a partnership of the top doctors in New Jersey and ... Pennsylvania, including pediatricians, family practice doctors and specialists. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.
Essential Functions:
Answers incoming telephone calls on a multi-line telephone system in a professional manner.
Schedule patient appointments.
Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
Ensure patients check out as they leave the office and follow check-out procedures.
Confirm patient appointments.
Document and notify Doctor when a patient cancels an appointment.
Type correspondence and office memos as directed.
Required Skills/Abilities:
Excellent customer service skills.
Effective verbal and written communication skills.
Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
Commitment to excellence and high standards
Detail oriented with strong follow-up initiative
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Education and Experience:
High School Diploma or Equivalent
