Responsibilities:
- Greet and welcome guests in a friendly and professional manner ... - Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns with patience and professionalism
- Assist guests with inquiries about hotel facilities, services, and local attractions
- Process payments and maintain accurate records of guest transactions
- Maintain a neat and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and the ability to handle difficult situations calmly
- Proficient in using computer systems and software for reservations and guest management
- Bilingual or multilingual skills are a plus, but not required
- Ability to work flexible hours, including weekends and holidays
If you are passionate about providing exceptional guest service and have the qualifications listed above, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $15.00 - $19.89 per hour
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
• Evening shift
• Morning shift
Work setting:
• In-person
Work Location: In person
