The Holiday Inn – University Area in Charlottesville is looking for Front Desk Agents (part-time and full time). The ideal candidate believes in showing up on time for work, providing other employees with assistance as needed. Holidays and weekends may be required.
We offer health benefits (medical, dental, vision, pet insurance, life insurance, short term, and long term disability) to all ... full-time employees, as well as paid time off.
Responsibilities:
· Greets, registers, and assigns rooms to guests.
· Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
· Date-stamps, sorts and racks incoming mail and messages.
· Transmits and receives messages using equipment such as telephone, fax and switchboard.
· Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
· Keeps records of room availability and guests’ accounts.
· Computes bill, collects payment and makes change for guests.
· May make, confirm and cancel reservations for guests.
· Posts charges such as room, food, liquor or telephone by hand or machine.
· May make restaurant, transportation or entertainment reservations for guests.
· May deposit guests’ valuables in hotel safe or safe-deposit box.
· May order complimentary flowers or Champaign for special guests at management’s direction
· Understands and enforces the hotel company credit policies.
· Accounts for all cash and makes deposits in accordance with hotel and company policies.
· Communicates effectively with other front office and hotel departments.
· Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Physical Demands:
· Long and varied hours standing are often required (8+ hours).
· Ability to use hands to fingers, handle, feel, talk and hear
· Bending, reaching, stooping or crouching on occasion
· Light work – Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects.
Requirements:
• Experience is preferred, but not necessary. We are very willing to train the right candidate.
• All employees must submit to a background check and a pre-employment drug test.
If you are interested in this opportunity, please reply to this posting or apply in person at 1901 Emmet Street Charlottesville, VA 22901.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Schedule:
• 8 hour shift
• Monday to Friday
• Weekend availability
Supplemental pay types:
• Signing bonus
Ability to commute/relocate:
• Charlottesville, VA: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)
Work Location: In person
