The Client Support/Customer Service Specialist will interact with the company’s customers/clients by fielding inquiries, complaints, comments, and requests. Offering specialized knowledge of company services and providing a higher level of customer support on a specific product or service. Working in the Company office, this individual should be reliable and efficient when completing the assigned ... tasks and covering additional duties.
This is a non- supervisory role.
Benefits:
Health/Dental/Vision Insurance
401k with Company Match
Paid Time Off/Paid Sick Leave
Holiday Pay
Schedule:
Looking to fill multiple shifts:
Overnights
Daytime/Night time
Weekends
Duties/Responsibilities:
· Ensures that appropriate actions are taken to resolve customers problems and concerns.
· Handling high call volume and phone traffic through PBX multi-line phone system (non-call center style)
·Answer all incoming telephone calls in a courteous, professional manner.
· Enter and confirm all call information onto database.
· Call clients by telephone to verify future scheduled appointments.
· Ability to appropriately respond to rapidly changing circumstances of Technology Systems.
· Communicates to supervisor any concerning issues or events that may occur.
· Performs other related duties as assigned.
Required Skills/Abilities:
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
· Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
· High school diploma or equivalent.
· Customer service experience required.
· At least 1 year experience with the product or service to which the specialist will be assigned preferred.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.'
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
Work Location: In person
