The Club At Flying Horse

A DIVISION OF ELITE PROPERTIES OF AMERICA, INC ... JOB DESCRIPTION

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JOB TITLE: Banquet Server

DEPARTMENT: Food & Beverage

REPORTS TO: Senior F&B Manager and Banquet Supervisor

JOB TYPE: Part Time/Full Time/Seasonal

WAGE: $11.40hr+Allocation Pool

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SUMMARY

The right person will be passionate about our culture, food, wine/beverage and guest hospitality. A friendly and outgoing disposition with previous experience working in a bustling, fast-paced, fine dining setting is a must.

The Banquet Server is responsible for the set-up and serving of food and beverages at all banquet functions according to Flying Horse Standards that will result in the complete satisfaction of the guests attending the event.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner. • Must be able to understand how to read a Banquet Event Order (BEO), including a room diagram. • Gather and coordinate all equipment necessary to service banquet event. • Maintain a clear and obstruction free service corridor. • Perform all Banquet side work as designated by the Banquet Lead and/or Banquet Supervisor. • Efficiently and properly perform all service standards to encourage safe and efficient operations. • Efficiently attend to all needs of the guest during functions and function related duties. • Report to Banquet Lead and/or Banquet Supervisor any need for housekeeping and/or repairs of and banquet equipment. • Maintain regular attendance in compliance with Flying Horse Standards, as required by scheduling which will vary according to the event volume. • Maintain high level of standards of personal appearance and grooming, which include wearing the proper uniform and nametag. • Comply at all times with Flying Horse Standards and Regulations to encourage safe and efficient Banquet Department operations. • Follow all money handling procedures when serving the guest. • Prepare room according to the BEO (Banquet Event Order) and various meal service. • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly. • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions. • Respond to guest problems, complaints and accidents. Communicate to management, if necessary.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work: • Demonstrates accuracy and thoroughness. • Monitors own work to ensure quality. • Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards • Meets or exceeds productivity standards. • Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS • Responds to requests for service and assistance. • Demonstrates the desire and ability to provide high quality service to both internal and external customers.

Associate demonstrates INITIATIVE • Asks for and offers help when needed. • Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance • Takes responsibility for own actions. • Performs work with little or no supervision; works independently. • Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

A high school diploma or general education degree (GED); or 1 to 2 years of related experience in a hotel or a related field preferred.

QUALIFICATIONS • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to write simple correspondence. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Ability to interpret and perform basic math functions. • Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

WORK ENVIRONMENT:

Some of the work is conducted in a typical office environment with temperature control and natural and artificial light. There is frequent exposure to the outdoors including seasonal weather and materials used in maintenance work.

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

Physical Activity: • Flexible and long hours sometimes required. • Medium work – Exerting up to 50 lbs. of force occasionally, and/or 20 lbs of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand and/or walk for long periods of time or during entire shift.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Job Types: Full-time, Part-time, Seasonal

Pay: $20.00 - $40.00 per hour

Expected hours: 5 – 32 per week

Benefits: • Flexible schedule • Food provided • Paid training

Shift: • 10 hour shift • 8 hour shift • Day shift • Evening shift

Weekly day range: • Monday to Friday • Weekends as needed

Education: • High school or equivalent (Preferred)

Experience: • Catering & Events Servers: 1 year (Preferred)

Work Location: Multiple locations

The Club At Flying Horse

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Banquet Server