Job description
Front Desk Agent ... Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek!
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Shifts are 7am-3pm & 3pm-11pm or a mixture of both.
JOB DESCRIPTION
As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Houskeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors.
• Supply guests with directions and information regarding propety and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated casher and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
JOB QUALIFICATIONS
• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D equivalent
• Hotel experience is a plus, OnQ Hilton experience preferred
• English Language Proficiency
• An ability to problem solve
• Computer Skills a must
• The gift of effectively communicating with others is very important in this role.
• EOE/AA/Disabled/Veteran
Job Type: Full-time
Salary: $18.00 per hour
Benefits:
• 401(k) matching
• Health,Dental, Vision insurance
• Employee assistance program
• Employee travel discounts
• Supplemental Insurance
• Paid time off
• Referral program
• Recognition Programs
• Incentive Programs
Schedule:
• Holidays
• Weekend availability
Experience:
• Front Desk: 1 year (Preferred)
Language:
• English (Required)
Work Location: One location
