Job description

Front Desk Agent ... Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek!

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Shifts are 7am-3pm & 3pm-11pm or a mixture of both.

JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal. • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. • Process all payment types such as room charges, cash, checks, debit, or credit. • Processing all check-outs including resolving any late and disputed charges. • Answer, record, and process all guest calls, messages, requests, questions, or concerns. • Coordinate with Houskeeping to track readiness of rooms for check-in. • Communicate parking procedures to guest/visitors. • Supply guests with directions and information regarding propety and local areas of interest. • Run daily reports, identify any special requests, and check reports for accuracy. • Complete designated casher and closing reports in the computer system. • Count bank at the beginning and end of shift. • Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS • Ideally, you will have 1+ years of experience in a customer service field. • High school diploma/G.E.D equivalent • Hotel experience is a plus, OnQ Hilton experience preferred • English Language Proficiency • An ability to problem solve • Computer Skills a must • The gift of effectively communicating with others is very important in this role. • EOE/AA/Disabled/Veteran

Job Type: Full-time

Salary: $18.00 per hour

Benefits: • 401(k) matching • Health,Dental, Vision insurance • Employee assistance program • Employee travel discounts • Supplemental Insurance • Paid time off • Referral program • Recognition Programs • Incentive Programs

Schedule: • Holidays • Weekend availability

Experience: • Front Desk: 1 year (Preferred)

Language: • English (Required)

Work Location: One location

OCI Hospitality

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Front Desk Agent - Hampton Inn & Suites Denver/Cherry Creek