About Us:
Cosmos Salon and Spa is a thriving and high-end salon and spa located in the Las Sendas area of Mesa, Arizona. Our establishment is renowned for delivering exceptional beauty and wellness services in a luxurious and welcoming atmosphere. We are currently seeking a dynamic and customer-oriented Front Desk Associate to join our team and contribute to the seamless operation of our busy ... establishment.
Responsibilities:
Customer Service Excellence:
• Greet and welcome guests in a warm and professional manner.
• Effectively communicate salon/spa services, promotions, and policies to guests.
• Handle inquiries, schedule appointments, and assist with any guest concerns or issues.
Appointment Management:
• Efficiently manage the appointment schedule using Mangomint software.
• Coordinate with service providers to ensure smooth scheduling and minimize downtime.
• Manage the daily schedule to ensure accuracy as the day adjusts.
Administrative Tasks:
• Maintain accurate guest records and update information as necessary.
• Process transactions accurately and handle cash, credit card, and other payment methods.
• Manage inventory of retail products and assist with sales as needed.
Phone and Email Communication:
• Answer phone calls promptly and professionally, and finding prompt and accurate resolution to guests needs.
• Respond to emails and inquiries in a timely and courteous manner.
Maintain a Tidy Salon and Spa:
• Ensure the reception area, salon floor, spa floor and commons areas are clean, organized, restocked and aesthetically pleasing.
• Manage the distribution of promotional materials and keep displays current.
Team Collaboration:
• Collaborate with salon and spa staff to ensure a seamless guest experience.
• Communicate effectively with service providers to relay guest preferences and needs.
• Assist Assistant Manager with social media needs.
Qualifications:
• Previous experience in a customer service or front desk role, preferably in a salon, spa, or hospitality setting.
• Excellent and effective communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficient in using salon software for appointment scheduling.
• Knowledge of beauty and wellness services is a plus.
• Professional appearance and demeanor and ability to keep up with trends.
• Availability to work evenings and weekends. (closed Sundays and Mondays)
• Applicants must be 18+ years of age
Benefits:
• Competitive pay (hourly plus commission incentives)
• Employee discounts on salon and spa services
• Opportunities for professional development
If you are a friendly, organized, and customer-focused individual looking to join a dynamic team in the beauty and wellness industry, we invite you to apply by submitting your resume and cover letter to cosmossalonmanager@gmail.com. Join us in providing an exceptional experience for our clients at Cosmos Salon and Spa!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 32 – 39 per week
Benefits:
• Employee discount
• Flexible schedule
Schedule:
• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
Shift availability:
• Day Shift (Required)
• Night Shift (Required)
Work Location: In person
