About Us: Cosmos Salon and Spa is a thriving and high-end salon and spa located in the Las Sendas area of Mesa, Arizona. Our establishment is renowned for delivering exceptional beauty and wellness services in a luxurious and welcoming atmosphere. We are currently seeking a dynamic and customer-oriented Front Desk Associate to join our team and contribute to the seamless operation of our busy ... establishment.

Responsibilities:

Customer Service Excellence: • Greet and welcome guests in a warm and professional manner. • Effectively communicate salon/spa services, promotions, and policies to guests. • Handle inquiries, schedule appointments, and assist with any guest concerns or issues.

Appointment Management: • Efficiently manage the appointment schedule using Mangomint software. • Coordinate with service providers to ensure smooth scheduling and minimize downtime. • Manage the daily schedule to ensure accuracy as the day adjusts.

Administrative Tasks: • Maintain accurate guest records and update information as necessary. • Process transactions accurately and handle cash, credit card, and other payment methods. • Manage inventory of retail products and assist with sales as needed.

Phone and Email Communication: • Answer phone calls promptly and professionally, and finding prompt and accurate resolution to guests needs. • Respond to emails and inquiries in a timely and courteous manner.

Maintain a Tidy Salon and Spa: • Ensure the reception area, salon floor, spa floor and commons areas are clean, organized, restocked and aesthetically pleasing. • Manage the distribution of promotional materials and keep displays current.

Team Collaboration: • Collaborate with salon and spa staff to ensure a seamless guest experience. • Communicate effectively with service providers to relay guest preferences and needs. • Assist Assistant Manager with social media needs.

Qualifications: • Previous experience in a customer service or front desk role, preferably in a salon, spa, or hospitality setting. • Excellent and effective communication skills. • Strong organizational skills with the ability to multitask in a fast-paced environment. • Proficient in using salon software for appointment scheduling. • Knowledge of beauty and wellness services is a plus. • Professional appearance and demeanor and ability to keep up with trends. • Availability to work evenings and weekends. (closed Sundays and Mondays) • Applicants must be 18+ years of age

Benefits: • Competitive pay (hourly plus commission incentives) • Employee discounts on salon and spa services • Opportunities for professional development

If you are a friendly, organized, and customer-focused individual looking to join a dynamic team in the beauty and wellness industry, we invite you to apply by submitting your resume and cover letter to cosmossalonmanager@gmail.com. Join us in providing an exceptional experience for our clients at Cosmos Salon and Spa!

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 32 – 39 per week

Benefits: • Employee discount • Flexible schedule

Schedule: • 10 hour shift • 8 hour shift • Day shift • Evening shift • Every weekend • Monday to Friday • Morning shift

Shift availability: • Day Shift (Required) • Night Shift (Required)

Work Location: In person

Cosmos Salon and Spa

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