Job Summary:
We are a dynamic and growing company specializing in Audio Visual Connectivity Solutions. Our innovative products and dedication to customer satisfaction have positioned us as a leader in the market. As we continue to expand, we are seeking a talented and experienced Customer Support Representative to join our team. This is a challenging and rewarding career opportunity for a highly ... motivated individual with a passion for client support.
Job Responsibilities:
• Receive and review customer orders via email, phone, or online platforms.
• Accurately enter order details, including product information, pricing, and shipping details, into our order processing system.
• Communicate with customers and internal teams to clarify order requirements and address any questions or concerns.
• Collaborate with sales, manufacturing and logistics teams to prioritize and expedite order fulfillment based on customer requirements.
• Respond to customer inquiries and resolve issues via phone and email.
• Provide accurate information about products/services and assist with order-related questions.
• Collaborate with other departments to ensure customer satisfaction.
• Proactively identify opportunities to improve customer experience and provide feedback to the relevant departments.
Qualifications:
• 3-Years experience in Customer Support or Order Processing role.
• 1-Year Customer Support experience in a distribution environment.
• 1-Year Customer experience in a B2B customer support role.
• Superior customer support skills
• Have excellent written and verbal communication skills, display professionalism and customer focus.
• Must possess a high attention to detail.
About Covid:
Covid has been manufacturing innovative connectivity solutions for more than 40 years. Products span the categories of custom wall plates & panels, cable products, connectors, signal management solutions and many other A/V accessories. Superior product lines and outstanding customer service have made Covid a leader in the A/V industry.
Markets that rely on Covid products include education, bio-med, corporate, government, and houses of worship. You will find a variety of Covid products in courtrooms, auditoriums, lecture halls, board rooms, patient rooms, and many high-profile government and military installations.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 3 years
Shift:
• 8 hour shift
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• In-person
• Office
Experience:
• Customer support: 3 years (Required)
• B2B: 1 year (Required)
Work Location: In person
